Metro Mechanical Services

Metro Mechanical's review record is deeply mixed and spans over a decade, with serious recurring complaints that significantly drag down all four dimensions. Professionalism is the most heavily penalized dimension: multiple reviews describe rudeness, failure to call ahead when running late, not answering phones, not returning messages, and outright hanging up on customers — with only a handful o... Read more

Metro Mechanical's review record is deeply mixed and spans over a decade, with serious recurring complaints that significantly drag down all four dimensions. Professionalism is the most heavily penalized dimension: multiple reviews describe rudeness, failure to call ahead when running late, not answering phones, not returning messages, and outright hanging up on customers — with only a handful of positive experiences describing courteous and timely staff. Project completion is similarly troubled, with multiple reviews describing abandoned jobs, missed appointments, unresolved issues after multiple visits, and customers left without heat or AC for extended periods; positive completions do exist but are outnumbered. Experience scores reflect a pattern of misdiagnosis, incorrect repairs, and technicians who admitted uncertainty, though a few reviews do credit specific techs with skilled and efficient work. Pricing receives a moderate score as some customers found rates reasonable and transparent, but at least one review describes paying for a misdiagnosis with no resolution, undermining value perception. Read less