5 Star Plumbing

5 Star Plumbing earns strong marks for professionalism and responsiveness, with the overwhelming majority of reviewers praising punctuality, courteous technicians, clear communication, and respectful behavior in the home such as wearing shoe covers. Project completion scores well overall, as most jobs were finished same-day or next-day, but is tempered by a meaningful cluster of negative reviews d... Read more

5 Star Plumbing earns strong marks for professionalism and responsiveness, with the overwhelming majority of reviewers praising punctuality, courteous technicians, clear communication, and respectful behavior in the home such as wearing shoe covers. Project completion scores well overall, as most jobs were finished same-day or next-day, but is tempered by a meaningful cluster of negative reviews describing abandoned work, unreturned calls, incomplete repairs, and at least one serious multi-day emergency failure over a holiday weekend. Experience scores solidly, with many reviewers specifically praising named technicians for accurate diagnosis, skilled repairs, and honest assessments that saved customers money — though a handful of reviews describe inexperienced or incompetent work. Pricing is the weakest dimension: while many customers found costs fair and transparent, a notable number of reviews explicitly flagged overcharging, prices significantly higher than competitors, undisclosed fees, and at least one case where a manager had to intervene to correct an inflated charge. The spread between glowing and critical reviews across all dimensions prevents a top-tier score. Read less