Thrifty Rooter

Thrifty Rooter demonstrates solid overall performance with a WW Score of 78.2, reflecting a company with strong fundamentals but notable inconsistencies. Professionalism scores 81.5, supported by 89 mentions highlighting punctuality, friendly technicians, and responsive communication, though several reviews cite rude receptionists and unprofessional behavior. Pricing scores 76.0 across 68 mentions... Read more

Thrifty Rooter demonstrates solid overall performance with a WW Score of 78.2, reflecting a company with strong fundamentals but notable inconsistencies. Professionalism scores 81.5, supported by 89 mentions highlighting punctuality, friendly technicians, and responsive communication, though several reviews cite rude receptionists and unprofessional behavior. Pricing scores 76.0 across 68 mentions, with customers praising fair rates and competitive pricing, but significant concerns about unexpected charges, price increases post-acquisition, and lack of transparency in quotes. Project Completion scores 78.5 from 92 mentions, showing generally reliable work completion and same-day/emergency service, but troubled by incomplete jobs, failed callbacks, and warranty disputes. Experience scores 80.0 from 76 mentions, with technicians consistently praised for skill and knowledge, though some reviews report incompetent work and lack of problem-solving. The company shows strong performance in recent years (2024-2025) but deterioration in service quality and pricing fairness post-acquisition around 2023. Read less