Overview of Company Customer Sentiment Analysis in May
Three positive reviews describe John Carter as skilled, prompt, fairly priced, and thorough — with one reviewer specifically noting he charged exactly what was quoted at two-thirds the competitor's price. However, a 1-star review from 2011 raises serious red flags: alleged use of a salvaged water heater, attempted permit avoidance, and a request for payment made out personally rather than to his... Read more
Three positive reviews describe John Carter as skilled, prompt, fairly priced, and thorough — with one reviewer specifically noting he charged exactly what was quoted at two-thirds the competitor's price. However, a 1-star review from 2011 raises serious red flags: alleged use of a salvaged water heater, attempted permit avoidance, and a request for payment made out personally rather than to his business — all of which are significant professionalism and project integrity concerns. These allegations meaningfully drag down scores across all dimensions, particularly professionalism and project completion. The positive reviews span 2014–2017 and the negative review is from 2011, but the misconduct alleged is serious enough that it cannot be dismissed on recency grounds alone. With only 4 reviews total, confidence in any dimension score is limited. Read less