Ace Water Heaters & Plumbing

Both reviews were assigned through a home warranty company, and both paint a deeply concerning picture of communication and responsiveness. The first reviewer praised the actual toilet installation as excellent but gave a 1-star rating due to over a week of unanswered calls and an unfulfilled promise to send an invoice. The second reviewer experienced a complete communication breakdown during an e... Read more

Both reviews were assigned through a home warranty company, and both paint a deeply concerning picture of communication and responsiveness. The first reviewer praised the actual toilet installation as excellent but gave a 1-star rating due to over a week of unanswered calls and an unfulfilled promise to send an invoice. The second reviewer experienced a complete communication breakdown during an emergency leak, ultimately requiring the warranty company to assign a different contractor. Professionalism scores very low due to consistent failure to answer phones, return calls, or follow through on commitments. Project completion receives a partial score because one job was physically completed (toilet installation), while the second reviewer's emergency was never addressed at all by this contractor. Read less