Pro-Connect Plumbing & Rooter

Pro-Connect Plumbing presents a deeply polarized review profile. A strong majority of positive reviews praise specific technicians — primarily Robert and Carlos — for professionalism, punctuality, knowledge, and going above and beyond, particularly through home warranty channels. However, a significant and consistent minority of negative reviews (roughly 25–30% of all reviews) describe a rec... Read more

Pro-Connect Plumbing presents a deeply polarized review profile. A strong majority of positive reviews praise specific technicians — primarily Robert and Carlos — for professionalism, punctuality, knowledge, and going above and beyond, particularly through home warranty channels. However, a significant and consistent minority of negative reviews (roughly 25–30% of all reviews) describe a recurring pattern of technicians arriving unprepared, refusing to complete work, providing false diagnoses to home warranty companies, and in some cases soliciting off-the-books payments. Pricing concerns appear in multiple negative reviews, with complaints of inflated out-of-pocket quotes ($350 for a PVC pipe repair, $600 for a valve, $1,200 for two faucets) that suggest opportunistic upselling when warranty coverage is limited. Project completion is a notable weakness, with multiple reviews describing incomplete repairs, failed callbacks, and at least one case of a repair requiring three visits and still being done incorrectly. The experience dimension is mixed — highly skilled when Robert or Carlos is assigned, but demonstrably poor with other technicians such as Ben and unnamed plumbers. Read less