Safe and Sound Plumbing

Safe and Sound demonstrates strong technical expertise and generally professional conduct, with most recent reviews (2020-2024) praising responsiveness, skill, and quality workmanship. However, the score is significantly impacted by two severe 1-star reviews from 2014 documenting serious project completion failures: a radiant heat installation left non-functional for four months due to a missed fi... Read more

Safe and Sound demonstrates strong technical expertise and generally professional conduct, with most recent reviews (2020-2024) praising responsiveness, skill, and quality workmanship. However, the score is significantly impacted by two severe 1-star reviews from 2014 documenting serious project completion failures: a radiant heat installation left non-functional for four months due to a missed filter flush, and a sump pump job abandoned mid-commitment with no follow-up. Pricing concerns also emerge across multiple reviews, with complaints of undisclosed rate increases, time-and-materials overcharges, and estimates nearly double the initial quote. While recent performance appears improved, the historical pattern of project abandonment and pricing opacity creates material risk. Read less