A.W. Kelley Sewer ‘D’ Rooter Plumbing

A.W. Kelley Sewer D Rooter earns strong marks across all four dimensions, with the bulk of reviews praising courteous, responsive technicians and same-day or next-day service. Professionalism scores well overall but is meaningfully dragged down by two credible negative reviews: one describing a no-call no-show across multiple scheduled appointments (2016), and another describing a technician makin... Read more

A.W. Kelley Sewer D Rooter earns strong marks across all four dimensions, with the bulk of reviews praising courteous, responsive technicians and same-day or next-day service. Professionalism scores well overall but is meaningfully dragged down by two credible negative reviews: one describing a no-call no-show across multiple scheduled appointments (2016), and another describing a technician making insensitive comments to a customer undergoing cancer treatment alongside a separate no-show incident (2018). Pricing is generally praised as fair and transparent, though one reviewer explicitly objected to a $195 service call fee for a 10-second fix, and another noted the repair quote was $500 higher than competitors, preventing a top-tier score. Project completion is solid — most jobs were finished on time and at the quoted price, with a 30-day guarantee mentioned in multiple reviews — but the repeated no-show pattern in two reviews introduces a meaningful reliability concern. Experience scores highest in confidence, with numerous reviewers citing technical knowledge, problem-solving on unusual jobs, and quality workmanship across a wide range of plumbing tasks. Read less