Options Plumbing & Appliance Installation

Options Plumbing presents a deeply split profile: individual technicians — particularly Jose, Phillip, and Mark — are frequently praised for punctuality, communication, professionalism, and technical competence, driving solid scores in professionalism, project completion, and experience. However, the pricing dimension is severely dragged down by a recurring and credible pattern of price gougin... Read more

Options Plumbing presents a deeply split profile: individual technicians — particularly Jose, Phillip, and Mark — are frequently praised for punctuality, communication, professionalism, and technical competence, driving solid scores in professionalism, project completion, and experience. However, the pricing dimension is severely dragged down by a recurring and credible pattern of price gouging on minor parts (angle stops, drain hoses, airgaps) during Lowe's and Costco subcontracted installs, where customers report being charged $95–$260 for parts worth $10–$30, often under coercive conditions with no alternative offered. One review also documents a serious case of abandoned/negligent work that caused significant water damage and subsequent ghosting by the company, which materially impacts the project completion score. The WW Score of 72.1 reflects genuine quality in workmanship and communication offset by a systemic and well-documented pricing integrity problem. Read less