USA Plumbing

USA Plumbing shows strong technical expertise and professionalism from individual technicians (particularly Jacob, Joe, Rylan, and Landry), with many customers praising their knowledge and courteous demeanor. However, the company is significantly hampered by severe operational failures: chronic no-shows and no-calls, missed appointments despite confirmed scheduling, poor follow-up on callbacks, an... Read more

USA Plumbing shows strong technical expertise and professionalism from individual technicians (particularly Jacob, Joe, Rylan, and Landry), with many customers praising their knowledge and courteous demeanor. However, the company is significantly hampered by severe operational failures: chronic no-shows and no-calls, missed appointments despite confirmed scheduling, poor follow-up on callbacks, and inconsistent pricing practices. While recent reviews (2025) are predominantly positive, older reviews reveal a persistent pattern of scheduling unreliability and customer service breakdowns. Pricing concerns include hidden credit card fees, price increases mid-job without explanation, and occasional overcharging relative to market rates. Project completion is inconsistent—some jobs are finished promptly and thoroughly, while others are abandoned or require multiple callbacks. Read less