Express-Rooter

Express Rooter demonstrates strong overall performance with a WW Score of 82.1, driven primarily by exceptional project completion and solid professionalism across 48+ mentions. The company excels at punctuality, responsiveness, and technical skill, with numerous reviews praising same-day service, quick problem resolution, and knowledgeable technicians (Vincent, Juan, Ricky, Aaron, Angel, Burt). P... Read more

Express Rooter demonstrates strong overall performance with a WW Score of 82.1, driven primarily by exceptional project completion and solid professionalism across 48+ mentions. The company excels at punctuality, responsiveness, and technical skill, with numerous reviews praising same-day service, quick problem resolution, and knowledgeable technicians (Vincent, Juan, Ricky, Aaron, Angel, Burt). Pricing is generally perceived as fair and competitive (22 mentions), though some customers found specific quotes steep relative to work complexity. However, the company is significantly undermined by 6 recent negative reviews (2024, 2023) documenting missed appointments, poor communication, unprofessional office staff, and extended service delays—a stark contrast to the predominantly positive historical record. These recent failures in reliability and customer service represent a material deterioration in operational standards. Read less