Certified Plumbing and Drain

Certified Plumbing and Drain shows a strong pattern of responsive, same-day service and generally competent workmanship, with many customers praising Jose, Robert, and Pete by name for professionalism and technical skill. However, professionalism is meaningfully dragged down by multiple credible negative reviews describing aggressive or abusive behavior from the owner (Jose) when disputes arose ov... Read more

Certified Plumbing and Drain shows a strong pattern of responsive, same-day service and generally competent workmanship, with many customers praising Jose, Robert, and Pete by name for professionalism and technical skill. However, professionalism is meaningfully dragged down by multiple credible negative reviews describing aggressive or abusive behavior from the owner (Jose) when disputes arose over payment or pricing, as well as at least two no-call/no-show incidents. Pricing is the weakest dimension: while several customers praised fair or reasonable rates, multiple independent reviewers described bait-and-switch quoting, unexplained cost escalations, and charges that felt excessive or predatory — including one review describing the owner laughing after overcharging a senior. Project completion scores moderately well, as most jobs described were finished, but the faucet hose installation failure and one abandoned/no-show appointment prevent a higher score. Experience is generally positive, with multiple reviewers noting skilled diagnostics and quality workmanship, though the misdiagnosis of a water heater (thermocouple vs. replacement) and an incompatible faucet hose install introduce meaningful doubt. Read less