Richards Rooter & Plumbing

This single review presents a mixed picture across all dimensions. The contractor was noted as punctual, friendly, and polite, but communication issues — including an alleged miscommunication about scope and a missing written quote — temper the professionalism score significantly. Pricing received a senior discount and a specific total was provided, suggesting some transparency, but the lack o... Read more

This single review presents a mixed picture across all dimensions. The contractor was noted as punctual, friendly, and polite, but communication issues — including an alleged miscommunication about scope and a missing written quote — temper the professionalism score significantly. Pricing received a senior discount and a specific total was provided, suggesting some transparency, but the lack of a second written quote raises concerns about full pricing clarity. Project completion is the weakest area: the primary hose bib leak was fixed, but an anti-siphon irrigation valve issue was left unresolved, and the customer was told ongoing leaking was 'normal,' which is a red flag. Experience is difficult to assess confidently, but the unresolved issue and questionable explanation about normal leaking suggest potential gaps in technical thoroughness. Read less