D & M Plumbing

D&M Plumbing presents a deeply polarized review profile spanning over a decade. Professionalism is the most frequently mentioned dimension and is heavily dragged down by numerous explicit complaints about rude staff, technicians hanging up on customers, condescending attitudes, missed appointments, and poor office communication — though a meaningful minority of reviews praise specific technician... Read more

D&M Plumbing presents a deeply polarized review profile spanning over a decade. Professionalism is the most frequently mentioned dimension and is heavily dragged down by numerous explicit complaints about rude staff, technicians hanging up on customers, condescending attitudes, missed appointments, and poor office communication — though a meaningful minority of reviews praise specific technicians like Jay, Steve, Donald, Felipe, and Manuel as courteous and prompt. Project completion is similarly split: several reviews describe abandoned work, unresolved leaks, flooding caused by technician error, and installation of lower-quality replacement parts, while positive reviews describe thorough, efficient repairs. Experience scores moderately, with some reviewers praising skilled problem-solving and others citing poor workmanship such as a faulty wax seal, missing bypass valves, and incorrect water heater replacements. Pricing is the strongest dimension, with multiple reviewers explicitly calling rates fair, reasonable, or better than competitors, though one review noted a significantly downgraded replacement product was installed without consent. Read less