D Webb Plumbing

Derek Webb receives strong praise across the majority of reviews for his professionalism, responsiveness, technical skill, and willingness to go above and beyond — including emergency weekend calls, honest estimates, and proactive advice. However, three negative reviews (1-star ratings) introduce meaningful drag on all dimensions: one reviewer describes substandard work, broken promises, and pas... Read more

Derek Webb receives strong praise across the majority of reviews for his professionalism, responsiveness, technical skill, and willingness to go above and beyond — including emergency weekend calls, honest estimates, and proactive advice. However, three negative reviews (1-star ratings) introduce meaningful drag on all dimensions: one reviewer describes substandard work, broken promises, and passive-aggressive behavior; another reports a small claims court loss for substandard work; and a third describes hidden fees and a final bill significantly exceeding the estimate. These negative reviews are specific and credible, preventing top-tier scores despite the volume of positive feedback. Pricing scores are moderated by the hidden crawl space fee complaint and the general lack of upfront transparency noted in one review, even though several others praised his fairness and below-market quotes. The overall picture is of a skilled, generally reliable owner-operator with a meaningful but minority track record of disputes. Read less