Roberson/McLaughlin Plumbing

Roberson McLaughlin Plumbing shows a mixed but generally positive track record across reviews. Professionalism scores are pulled down significantly by one review citing condescending language from a technician and another describing a billing dispute that escalated to collections, though the majority of reviewers praise the team as prompt, friendly, and respectful. Pricing is a notable weak point:... Read more

Roberson McLaughlin Plumbing shows a mixed but generally positive track record across reviews. Professionalism scores are pulled down significantly by one review citing condescending language from a technician and another describing a billing dispute that escalated to collections, though the majority of reviewers praise the team as prompt, friendly, and respectful. Pricing is a notable weak point: one reviewer was surprised by a full-hour labor charge for a 9-minute visit with no upfront disclosure, and another was billed again for a problem allegedly caused by the plumber's own work, suggesting transparency and accountability issues. Project completion is similarly mixed — most jobs appear to be finished satisfactorily, but one review documents a drain handle left improperly installed and a refusal to remedy it without additional charge, which is a meaningful red flag. Experience scores are generally positive, with multiple reviewers noting knowledgeable technicians who diagnosed problems quickly and had parts on hand, though the wrong toilet height installation for a non-handicapped customer reflects a lapse in client-needs assessment. Read less