Pro Rooter & Septic

Pro Rooter & Septic shows a genuinely mixed performance profile across all four dimensions. Professionalism scores moderately — many reviews praise responsiveness, friendliness, and communication, but a meaningful cluster of negative reviews describes rude technicians, failure to return calls, and dismissive customer service from office staff. Project completion is the most damaging dimension: m... Read more

Pro Rooter & Septic shows a genuinely mixed performance profile across all four dimensions. Professionalism scores moderately — many reviews praise responsiveness, friendliness, and communication, but a meaningful cluster of negative reviews describes rude technicians, failure to return calls, and dismissive customer service from office staff. Project completion is the most damaging dimension: multiple 1-star reviews explicitly describe incomplete septic pumping, unresolved original problems after payment, and refusal to return to fix errors without additional charges — these are serious, specific complaints that significantly drag the score down. Pricing is a notable weakness, with several reviewers independently describing double-billing, unexpected charges, truck fees, and feeling overcharged, though some positive reviewers do cite reasonable or fair pricing. Experience scores slightly higher as many positive reviews highlight knowledgeable technicians who explained systems clearly and solved complex problems, but the pattern of incomplete work in negative reviews undermines confidence in consistent workmanship quality. Read less