Thompson Family Plumbing & Rooter

Thompson Family Plumbing demonstrates strong professionalism (88.5) with consistent praise for punctuality, courteous staff, and responsive communication across 38 reviews. Technical expertise and workmanship are solid (87.0) with technicians frequently noted as knowledgeable and thorough. Project completion scores 81.0 across 28 mentions, though three significant negative reviews reveal serious q... Read more

Thompson Family Plumbing demonstrates strong professionalism (88.5) with consistent praise for punctuality, courteous staff, and responsive communication across 38 reviews. Technical expertise and workmanship are solid (87.0) with technicians frequently noted as knowledgeable and thorough. Project completion scores 81.0 across 28 mentions, though three significant negative reviews reveal serious quality control issues: incomplete work requiring callbacks, defective installations causing property damage, and failure to acknowledge responsibility. Pricing is the weakest dimension (68.0) with multiple complaints about overcharging despite only 6 explicit mentions, suggesting cost concerns may be understated. Recent reviews (past 12 months) are predominantly 5-star, but older reviews and critical feedback indicate inconsistent execution. Read less