Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed and largely negative track record across the reviews analyzed. Professionalism is severely damaged by four reviews explicitly describing no-shows, failure to respond to calls and texts, and in one case hanging up on a customer — these are serious, repeated failures. Project completion is similarly poor, with multiple jobs either never started due to no-shows or... Read more
This contractor has a deeply mixed and largely negative track record across the reviews analyzed. Professionalism is severely damaged by four reviews explicitly describing no-shows, failure to respond to calls and texts, and in one case hanging up on a customer — these are serious, repeated failures. Project completion is similarly poor, with multiple jobs either never started due to no-shows or left incomplete (e.g., the clogged sink that remained clogged after payment). On the positive side, three to four reviews describe genuinely skilled, thorough work — particularly the detailed Lazaro review and the toilet backup review — which lifts the experience and pricing scores modestly. However, the majority of reviews are more than 12 months old, and the most recent review (February 2024) is a no-show complaint, suggesting the negative patterns have persisted or worsened over time. Read less