Mr. Rooter Plumbing of Victorville

Mr. Rooter receives strong praise for individual technicians who are frequently described as professional, knowledgeable, friendly, and effective — with standout mentions of plumbers like Jose, Matt, David, Jovanny, Ray, and others solving difficult problems. However, the review set contains a significant number of serious complaints that meaningfully drag down all dimensions: multiple reviewers... Read more

Mr. Rooter receives strong praise for individual technicians who are frequently described as professional, knowledgeable, friendly, and effective — with standout mentions of plumbers like Jose, Matt, David, Jovanny, Ray, and others solving difficult problems. However, the review set contains a significant number of serious complaints that meaningfully drag down all dimensions: multiple reviewers report no-shows, missed appointments, failure to follow through on quotes, and outright pricing misconduct including inflated estimates, bait-and-switch quoting, and charges for incomplete or unhelpful diagnoses. Pricing is the weakest dimension, with multiple 1-star reviews explicitly alleging price gouging, dishonest upselling, and estimates far exceeding competitors for identical work. Project completion is also undermined by several accounts of technicians failing to resolve the issue, abandoning jobs, or never returning after scheduling. The company's performance appears highly technician-dependent, with excellent outcomes when the right plumber is assigned and poor outcomes otherwise. Read less