J M & J Plumbing & Heating Air Conditioning

JM&J demonstrates strong technical capability and responsiveness, with multiple reviews praising quick dispatch times (often within 1 hour) and knowledgeable technicians who diagnose issues correctly. However, the company is significantly hampered by serious professionalism and customer service failures, including rude dispatch staff, poor communication, and broken commitments. Pricing feedback is... Read more

JM&J demonstrates strong technical capability and responsiveness, with multiple reviews praising quick dispatch times (often within 1 hour) and knowledgeable technicians who diagnose issues correctly. However, the company is significantly hampered by serious professionalism and customer service failures, including rude dispatch staff, poor communication, and broken commitments. Pricing feedback is mixed—some customers report fair and competitive rates, while others claim overcharging, inflated labor costs, and unnecessary upsells. Project completion is inconsistent: many jobs are finished promptly and correctly, but several reviews document incomplete work, damage caused during service, and failures requiring callbacks. The presence of three 1-star reviews with detailed complaints about poor attitude, incomplete service, and cost issues substantially offsets the positive feedback from satisfied long-term customers. Read less