Hitt Plumbing

Hitt Plumbing shows a mixed performance profile with significant strengths in technical expertise and workmanship, but notable concerns around professionalism consistency and pricing transparency. While many customers praise specific technicians (Tom, Brad, Robert, Skip, Sal) for efficiency, knowledge, and courteous service, the company suffers from serious issues including unresponsive communicat... Read more

Hitt Plumbing shows a mixed performance profile with significant strengths in technical expertise and workmanship, but notable concerns around professionalism consistency and pricing transparency. While many customers praise specific technicians (Tom, Brad, Robert, Skip, Sal) for efficiency, knowledge, and courteous service, the company suffers from serious issues including unresponsive communication, rude staff interactions, unauthorized work charges, pricing discrepancies between quotes and invoices, and failure to honor warranties. The 68.2 WW Score reflects strong technical capability undermined by operational and customer service failures that create trust concerns. Read less