SOS Plumbing Heating & Air Conditioning

Charles/SOS demonstrates strong technical expertise and generally reliable project completion, with most recent positive reviews praising responsiveness and quality workmanship. However, professionalism is significantly undermined by serious issues including poor communication (delayed callbacks, no estimates provided), warranty/follow-up failures, and a suspended contractor license. Pricing is a ... Read more

Charles/SOS demonstrates strong technical expertise and generally reliable project completion, with most recent positive reviews praising responsiveness and quality workmanship. However, professionalism is significantly undermined by serious issues including poor communication (delayed callbacks, no estimates provided), warranty/follow-up failures, and a suspended contractor license. Pricing is a major concern, with multiple complaints about overcharging, lack of transparency, and refusal to honor warranty obligations. The business shows a stark quality divide: older reviews (2009-2015) are predominantly positive, while more recent negative reviews (2014-2017) reveal systemic problems with accountability and customer service that appear unresolved. Read less