Rite Rooter Plumbing

Rite Rooter Plumbing presents a deeply mixed record across all four dimensions. Professionalism is the most heavily evidenced dimension, with a significant number of reviews praising on-time arrivals, polite technicians, and responsive scheduling staff — but counterbalanced by serious complaints about rude customer service representatives, no-shows across multiple appointments, unanswered calls,... Read more

Rite Rooter Plumbing presents a deeply mixed record across all four dimensions. Professionalism is the most heavily evidenced dimension, with a significant number of reviews praising on-time arrivals, polite technicians, and responsive scheduling staff — but counterbalanced by serious complaints about rude customer service representatives, no-shows across multiple appointments, unanswered calls, and in one case an alleged physical altercation. Project completion is the most damaging dimension: multiple reviewers describe abandoned jobs, missed appointments (some three or more times), failure to follow through on repairs, and in one alarming case a technician submitting an invoice claiming a job was complete when it had not been started. Pricing feedback is mixed but leans slightly positive, with several reviewers noting competitive or honored quotes, though one reviewer documented an attempted bait-and-switch price increase and another was never reimbursed a promised $963 check. Experience scores moderately, with skilled technicians praised in positive reviews but offset by two reviews explicitly describing inexperienced technicians who admitted they did not know what they were doing. The score reflects a contractor with capable staff on good days but serious systemic reliability and accountability failures. Read less