My Local Plumber

This contractor has a large and long review history spanning over a decade, with a strong majority of positive reviews praising professionalism, responsiveness, and technical knowledge. However, a meaningful cluster of negative reviews — spanning multiple years and multiple reviewers — raises serious concerns across all four dimensions. Pricing complaints are among the most consistent negative... Read more

This contractor has a large and long review history spanning over a decade, with a strong majority of positive reviews praising professionalism, responsiveness, and technical knowledge. However, a meaningful cluster of negative reviews — spanning multiple years and multiple reviewers — raises serious concerns across all four dimensions. Pricing complaints are among the most consistent negative themes, with multiple reviewers citing unexplained charges, hidden hourly rates, excessive fees for simple jobs, and charges for drive time without prior disclosure. Project completion failures appear in several reviews, including abandoned jobs, work left incomplete after full payment, and a return visit that failed to resolve the original issue. Professionalism is undermined by multiple credible accounts of technicians or the owner becoming defensive, threatening legal action in response to negative reviews, and in one case calling a customer's elderly father to pressure review removal. Despite these negatives, the volume of genuinely positive and specific reviews keeps scores above failing thresholds, but the pattern of recurring complaints prevents high scores in any dimension. Read less