My Legacy Plumbing

My Legacy Plumbing presents a deeply mixed record across all four dimensions. Positive reviews — many of which are older (2015–2017) — describe responsive, friendly, fairly priced service with competent workmanship, while a significant cluster of negative reviews (2016–2023) document serious failures including a near-fatal gas leak caused by incorrect installation, pipes soldered backwards... Read more

My Legacy Plumbing presents a deeply mixed record across all four dimensions. Positive reviews — many of which are older (2015–2017) — describe responsive, friendly, fairly priced service with competent workmanship, while a significant cluster of negative reviews (2016–2023) document serious failures including a near-fatal gas leak caused by incorrect installation, pipes soldered backwards on a water heater, abandoned jobs, no-shows, unreturned calls, failed city inspections, and wildly inflated pricing. Professionalism scores are dragged down by multiple documented instances of no-shows, late arrivals, broken promises, and condescending phone interactions. Project completion is the most damaged dimension, with multiple reviews describing incomplete work, unresolved callbacks, and jobs left in worse condition than found. Pricing is inconsistent — some customers praised fair or even discounted billing, while others reported charges two to three times competitor quotes for substandard or harmful work. Experience scores reflect genuine skill demonstrated in some jobs but are severely undermined by the gas connection error, the reversed hot/cold pipe installation, and a second plumber's assessment that the technicians appeared unqualified. Read less