Mr. Rooter Plumbing of Solano County

Mr. Rooter earns solid marks for professionalism across a large number of reviews, with many customers praising punctuality, politeness, shoe covers, cleanup, and communication — though two notable negative reviews cite rude behavior and a complete lack of professionalism from specific technicians, which tempers the score. Project completion is generally strong, with jobs described as finished o... Read more

Mr. Rooter earns solid marks for professionalism across a large number of reviews, with many customers praising punctuality, politeness, shoe covers, cleanup, and communication — though two notable negative reviews cite rude behavior and a complete lack of professionalism from specific technicians, which tempers the score. Project completion is generally strong, with jobs described as finished on time and on budget, including a complex week-long sewer replacement; however, one review describes a faulty repair that led to a leak, poor follow-through, and a customer left without water for days, which meaningfully drags the score down. Pricing is the weakest dimension by far: multiple reviewers explicitly call out price gouging, a quote that started at $400 for 30 minutes of work, and one egregious case where a $3,982 estimate was replaced by a $150 fix from a competing plumber — these are serious red flags that push the pricing score well below average. Experience scores moderately well, with several reviews praising knowledgeable technicians who explained options clearly, but the misdiagnosis incident and the cracked-pipe fabrication incident introduce meaningful doubt about consistent technical quality. Read less