Mr. Rooter Plumbing of Napa

Mr. Rooter Napa scores well on professionalism and experience in the majority of detailed reviews, with many customers praising named technicians like Andrew, Cary, Jason, Akeem, and Jeff for being courteous, knowledgeable, and prompt. However, pricing is a significant and recurring concern — multiple independent reviewers across different years explicitly describe charges as outrageously high, ... Read more

Mr. Rooter Napa scores well on professionalism and experience in the majority of detailed reviews, with many customers praising named technicians like Andrew, Cary, Jason, Akeem, and Jeff for being courteous, knowledgeable, and prompt. However, pricing is a significant and recurring concern — multiple independent reviewers across different years explicitly describe charges as outrageously high, not disclosed upfront, or far above competitor quotes, pulling the pricing dimension down substantially. Project completion is generally positive but is meaningfully dragged down by several serious complaints: a botched tankless water heater install requiring four repeat visits, a grease trap job that caused a new leak and demanded additional payment, a sewer line job that improperly terminated a neighbor's line, and multiple instances of missed or cancelled appointments without notice. The large volume of blank 5-star reviews (56 reviews with no text) inflates the raw star average but contributes no scoreable evidence and raises authenticity concerns. Read less