Mr. Rooter Plumbing of Contra Costa County

Mr. Rooter Fairfield earns strong marks for professionalism across a large volume of reviews, with many customers praising punctuality, courtesy, shoe covers, communication, and responsiveness — including same-day and emergency service. However, several serious negative reviews drag scores down meaningfully: one customer describes a technician allegedly deceiving a city inspector to upsell a $7,... Read more

Mr. Rooter Fairfield earns strong marks for professionalism across a large volume of reviews, with many customers praising punctuality, courtesy, shoe covers, communication, and responsiveness — including same-day and emergency service. However, several serious negative reviews drag scores down meaningfully: one customer describes a technician allegedly deceiving a city inspector to upsell a $7,000 job, another describes a $3,000+ job with destroyed property, incomplete work, and no itemized invoice, and a third describes a faulty repair left unresolved for days. Pricing is a notable weak point — multiple reviewers explicitly call the company expensive or describe inflated quotes, and one customer resolved the same issue for $95 after being quoted $647+. Project completion is mixed: the majority of jobs appear to be finished satisfactorily, but there are documented cases of abandoned or faulty work, a hose stuck in a sewer line for nearly a month, and a $300+ repair that did not fix the problem. Experience scores are generally positive with many reviewers praising technical knowledge and problem-solving, but the serious negative incidents temper confidence in consistency. Read less