Ken Mays Plumbing

Ken Mays Plumbing demonstrates solid technical competence and generally reliable service delivery, with strong marks for experience and workmanship. However, the company is significantly hampered by inconsistent professionalism—particularly poor follow-up communication, unresponsive callbacks, and documented instances of rude customer service from office staff and ownership. Pricing concerns are... Read more

Ken Mays Plumbing demonstrates solid technical competence and generally reliable service delivery, with strong marks for experience and workmanship. However, the company is significantly hampered by inconsistent professionalism—particularly poor follow-up communication, unresponsive callbacks, and documented instances of rude customer service from office staff and ownership. Pricing concerns are substantial, with multiple complaints about unexpected charges, inflated quotes, and aggressive collection tactics. While many customers report excellent individual technician performance (especially Dario, Van, Ryan, and George), systemic issues with accountability, transparency, and customer respect create a pattern of disappointment that undermines overall trustworthiness. Read less