Water Heaters Masters

Water Heaters Masters demonstrates strong overall performance across all four dimensions. Professionalism is consistently praised with 68 mentions highlighting punctuality, communication, and courteous technicians like Brian, Jorge, and Sam. Project completion is the strongest dimension (79 mentions) with rapid same-day or next-day service and thorough follow-through. Pricing receives solid marks ... Read more

Water Heaters Masters demonstrates strong overall performance across all four dimensions. Professionalism is consistently praised with 68 mentions highlighting punctuality, communication, and courteous technicians like Brian, Jorge, and Sam. Project completion is the strongest dimension (79 mentions) with rapid same-day or next-day service and thorough follow-through. Pricing receives solid marks (42 mentions) as competitive and fair, though one review noted a $2,600 charge for a $900 unit. Experience is well-documented (58 mentions) with skilled technicians demonstrating strong technical knowledge and problem-solving. However, two critical negative reviews (1-star ratings from 2024-11-06) reveal serious quality control issues: a gas leak from an improperly tightened valve and poor customer service recovery, significantly tempering the otherwise excellent reputation. Read less