Tom Martin Plumbing

Tom Martin Plumbing demonstrates strong technical expertise and workmanship, with many customers praising skill level and problem-solving ability. However, professionalism is significantly undermined by recurring issues with punctuality, communication, and appointment reliability—multiple customers report missed appointments, forgotten bookings, and poor follow-up. Pricing is generally perceived... Read more

Tom Martin Plumbing demonstrates strong technical expertise and workmanship, with many customers praising skill level and problem-solving ability. However, professionalism is significantly undermined by recurring issues with punctuality, communication, and appointment reliability—multiple customers report missed appointments, forgotten bookings, and poor follow-up. Pricing is generally perceived as fair and competitive, though a few customers report overcharges or unclear billing. Project completion shows mixed results: most jobs are finished well, but one critical 2019 review documents incomplete work (disconnected pipes) that caused property damage, and several older reviews cite scheduling delays and follow-through problems. The company's performance appears inconsistent, with excellent outcomes in many cases offset by serious lapses in reliability and accountability. Read less