Crystal Clear Drain and Plumbing

Crystal Clear Drain and Plumbing has a deeply mixed record across all four dimensions. On professionalism, the majority of positive reviews praise responsiveness, punctuality, and courteous behavior from Alex and Uriel, but multiple credible negative reviews describe no-shows without notice, a worker appearing impaired on the job, aggressive sales pressure, and failure to return calls after proble... Read more

Crystal Clear Drain and Plumbing has a deeply mixed record across all four dimensions. On professionalism, the majority of positive reviews praise responsiveness, punctuality, and courteous behavior from Alex and Uriel, but multiple credible negative reviews describe no-shows without notice, a worker appearing impaired on the job, aggressive sales pressure, and failure to return calls after problems arose — these are serious red flags that significantly drag the score down. Pricing is similarly split: several reviewers appreciated fair and transparent quotes, while others reported bait-and-switch quoting behavior, undisclosed fees before work began, and a quote that dropped suspiciously fast when challenged, suggesting inconsistent pricing ethics. Project completion is the most concerning dimension — multiple reviews describe work that failed shortly after completion, a job where nothing was actually done despite payment, a leak that returned unremedied, and a faucet installation that leaked within days with no callback — these are not minor issues and substantially lower confidence in follow-through. On the experience side, skilled work is documented in several reviews involving complex jobs like re-piping, sewer line replacement, and gas line installation, but at least two reviews describe workmanship so poor that a second company had to redo the job entirely, preventing a higher score. Read less