Overview of Company Customer Sentiment Analysis in May
Nu Flow's reviews present a mixed picture across all dimensions. Professionalism scores moderately — several reviews praise courteous, on-time, communicative crews, but are offset by notable complaints including a grumpy uncommunicative technician, failure to show up on schedule, and hazardous chemical mishandling. Project completion is similarly split: some jobs finished as specified with good ... Read more
Nu Flow's reviews present a mixed picture across all dimensions. Professionalism scores moderately — several reviews praise courteous, on-time, communicative crews, but are offset by notable complaints including a grumpy uncommunicative technician, failure to show up on schedule, and hazardous chemical mishandling. Project completion is similarly split: some jobs finished as specified with good follow-through (including honoring a warranty from a predecessor company), while others involved significant delays, incomplete work, and unresolved issues like a recurring backed-up toilet. Pricing drew serious concern from one reviewer who described a bait-and-switch tactic with unexpected cost increases mid-project, dragging the pricing score down considerably despite one reviewer noting the service is cheaper than traditional re-piping. Experience scores slightly higher as several reviewers acknowledged the technical complexity of the lining process and noted satisfactory workmanship, though equipment failures and incomplete camera inspections undermine confidence. The majority of reviews are from 2005–2014, with only one review from the past several years, significantly limiting the reliability of this score for current performance. Read less