Pinnacle Plumbing Service

Pinnacle Plumbing's review record is dominated by severe, detailed complaints spanning over a decade, with professionalism being the most heavily criticized dimension. The plumber (Cleve) and office staff (Rose) are repeatedly described as rude, dismissive, dishonest, and unprofessional across dozens of independent reviews, with specific incidents including screaming at customers, using foul langu... Read more

Pinnacle Plumbing's review record is dominated by severe, detailed complaints spanning over a decade, with professionalism being the most heavily criticized dimension. The plumber (Cleve) and office staff (Rose) are repeatedly described as rude, dismissive, dishonest, and unprofessional across dozens of independent reviews, with specific incidents including screaming at customers, using foul language around children, hanging up on callers, and showing up hours late or not at all. Pricing and billing practices drew serious red flags, including unauthorized credit card surcharges, inflated invoices with fabricated fees, misquoting jobs, and accepting cash without providing receipts. Project completion was deeply problematic, with multiple accounts of abandoned work, wrong parts ordered, jobs marked complete when they were not, and follow-through failures that left customers without hot water or functional plumbing for weeks. The minority of positive reviews — mostly from 2011 to 2018 — describe a competent and friendly technician, suggesting inconsistent performance rather than a uniformly poor operation, but the volume and specificity of negative reviews far outweigh the positives. Read less