Majestic Home Repair

Gary Wilson / Straitline Home Repair exhibits a deeply polarized performance pattern. While positive reviews consistently praise professionalism, fair pricing, and quality workmanship, negative reviews reveal severe systemic failures in project completion and reliability. The most damaging pattern is chronic no-shows and ghosting: 13 reviews explicitly document missed appointments without notice, ... Read more

Gary Wilson / Straitline Home Repair exhibits a deeply polarized performance pattern. While positive reviews consistently praise professionalism, fair pricing, and quality workmanship, negative reviews reveal severe systemic failures in project completion and reliability. The most damaging pattern is chronic no-shows and ghosting: 13 reviews explicitly document missed appointments without notice, delayed callbacks, and abandoned projects lasting months or years. Major projects show incomplete work, quality issues requiring rework, and financial disputes (one customer reported $25k-28k unaccounted for). The company demonstrates strong initial communication and fair pricing, but fails catastrophically at follow-through and accountability. The polarization suggests inconsistent execution rather than isolated incidents. Read less