Reback’s Plumbing N’ Things

Reback's Plumbing N' Things presents a deeply polarized customer experience. A core group of staff — particularly Henri, Carlos, Oly, Herb, and John — receive consistent and specific praise for deep product knowledge, patience, and problem-solving ability, which drives the experience score upward. However, professionalism is severely undermined by a large and consistent pattern of complaints a... Read more

Reback's Plumbing N' Things presents a deeply polarized customer experience. A core group of staff — particularly Henri, Carlos, Oly, Herb, and John — receive consistent and specific praise for deep product knowledge, patience, and problem-solving ability, which drives the experience score upward. However, professionalism is severely undermined by a large and consistent pattern of complaints about dismissive, condescending, and outright rude behavior from counter staff, with multiple reviewers describing being ignored, belittled, or spoken to aggressively. Pricing is a significant weakness: numerous reviewers explicitly cite prices 20–200% above competitors, a punishing 25% restocking fee, and instances of alleged overcharging, pulling the pricing score down substantially. Project completion scores moderately, with several complaints about incorrect parts being sold, unfulfilled orders, and poor follow-through on warranties and refunds, though many customers did successfully find hard-to-find parts and resolve their issues. Read less