Pete Fer Plumbing

Pete Fer Plumbing has a strong base of loyal, long-term customers who consistently praise punctuality, friendliness, and technical competence across plumbing and HVAC work. However, the score is meaningfully pulled down by a recurring and serious pattern of unanswered calls and no-shows, including failures on advertised 24-hour emergency service, which directly undermines professionalism and proje... Read more

Pete Fer Plumbing has a strong base of loyal, long-term customers who consistently praise punctuality, friendliness, and technical competence across plumbing and HVAC work. However, the score is meaningfully pulled down by a recurring and serious pattern of unanswered calls and no-shows, including failures on advertised 24-hour emergency service, which directly undermines professionalism and project completion reliability. Pricing received mixed signals — several reviewers praised fair or below-expectation costs, but two credible negative reviews described undisclosed charges, overbilling for time, and refusal to honor warranty work. Project completion was also dinged by one review where a plumber declined a job that a competitor completed easily, and another where completed work damaged a sprinkler system and led to a billing dispute and threatened litigation. The experience dimension scores highest, as technical skill and workmanship are praised across many reviews spanning years, but the volume of operational and communication failures prevents a high overall score. Read less