Mr. Rooter Plumbing of Torrance

Mr. Rooter Plumbing of Torrance has a strong base of positive reviews praising individual technicians — particularly Sergio, Jeff, Joey, Jerreme, and Mike — for punctuality, professionalism, and technical competence. However, a meaningful cluster of negative reviews (roughly 15–18 out of 175) describes serious failures including no-shows, broken promises on scheduling, abandoned jobs, dishon... Read more

Mr. Rooter Plumbing of Torrance has a strong base of positive reviews praising individual technicians — particularly Sergio, Jeff, Joey, Jerreme, and Mike — for punctuality, professionalism, and technical competence. However, a meaningful cluster of negative reviews (roughly 15–18 out of 175) describes serious failures including no-shows, broken promises on scheduling, abandoned jobs, dishonest pricing, and at least one instance of a technician leaving a property unsecured and using substandard parts. Pricing is a notable weak point: multiple reviewers flagged costs as high or above market rate, one reviewer alleged price gouging, and one described a potential bait-and-switch tactic. Project completion scores are dragged down by documented cases of incomplete work, failed callbacks, and at least two instances where the drain issue was not resolved on the first visit. Experience scores are moderate-to-good overall, with most technicians demonstrating solid knowledge, but offset by at least two reviews citing incompetent or inexperienced technicians. Read less