Don Allen Plumbing and Heating

Don Allen Plumbing demonstrates exceptional performance across all dimensions, with particularly strong marks for professionalism (94/100) driven by consistent praise for punctuality, responsiveness, courtesy, and communication. The company excels in project completion (89/100) with numerous reviews highlighting quick turnarounds, same-day service, and thorough follow-through. Experience scores ar... Read more

Don Allen Plumbing demonstrates exceptional performance across all dimensions, with particularly strong marks for professionalism (94/100) driven by consistent praise for punctuality, responsiveness, courtesy, and communication. The company excels in project completion (89/100) with numerous reviews highlighting quick turnarounds, same-day service, and thorough follow-through. Experience scores are robust (91/100), reflecting demonstrated technical expertise, problem-solving ability, and honest workmanship. Pricing is competitive (88/100), with multiple reviews noting fair rates and transparency compared to competitors. However, critical context: the business was sold to South Bay Plumbing and Heating around 2020-2021, and two recent reviews (2020-2021) report significant service degradation post-acquisition, including scheduling difficulties and missed appointments. The high WW Score reflects the original company's performance under Kim Allen's ownership (pre-2020), but current reliability under new ownership is questionable. Read less