Carter’s Plumbing and Rooter

Carter's Plumbing has a strong base of positive reviews praising George Carter's punctuality, fair pricing, and technical skill across a wide range of plumbing jobs. However, the score is meaningfully dragged down by several serious negative reviews: two instances of no-shows with poor customer service handling, one case of an abandoned job where the technician's snake got stuck and he still deman... Read more

Carter's Plumbing has a strong base of positive reviews praising George Carter's punctuality, fair pricing, and technical skill across a wide range of plumbing jobs. However, the score is meaningfully dragged down by several serious negative reviews: two instances of no-shows with poor customer service handling, one case of an abandoned job where the technician's snake got stuck and he still demanded full payment, and one review stating the work had to be redone by another company. Pricing is generally viewed favorably, with multiple reviewers calling rates fair or reasonable, though one reviewer felt a $200 charge to light a pilot light was excessive. Project completion is the most penalized dimension due to the no-show incidents and the failed sewer job, which represent significant failures in follow-through. The review base spans from 2010 to 2023, meaning many positive reviews are quite old and may not reflect current service quality. Read less