Aquilina Plumbing and Rooter

Aquilina Plumbing, led by Frank, earns strong marks across all four dimensions based on a large and detailed review set spanning roughly a decade. Professionalism scores well, with the overwhelming majority of reviewers praising punctuality, communication, friendliness, and respectfulness — however, five reviews (four rated 1-star, one rated 4-star) document no-shows, missed appointments without... Read more

Aquilina Plumbing, led by Frank, earns strong marks across all four dimensions based on a large and detailed review set spanning roughly a decade. Professionalism scores well, with the overwhelming majority of reviewers praising punctuality, communication, friendliness, and respectfulness — however, five reviews (four rated 1-star, one rated 4-star) document no-shows, missed appointments without contact, an unprofessional political conversation during a service call, and one instance of incomplete or substandard work, which meaningfully depresses the professionalism and project completion scores. Pricing is consistently described as fair, competitive, and transparent, with multiple reviewers noting Frank charged less than quoted or less than competitors, supporting a strong pricing score. Project completion is generally excellent — jobs are described as finished thoroughly and on time — but the 1-star reviews citing abandoned work, a stuck snake cable left in a drain, and incomplete follow-through on disposal of an old water heater prevent a top-tier score. Experience is well-supported, with reviewers frequently citing Frank's diagnostic skill, problem-solving ability, and technical knowledge across a wide variety of plumbing tasks. Read less