American Leak Detection of Northwest Los Angeles County

This contractor's review set is overwhelmingly negative, with the vast majority of reviews describing serious failures across all four dimensions. Professionalism is heavily penalized by multiple accounts of combative office staff, a technician leaving a profane voicemail, yelling at customers, and hanging up on them — offset only slightly by a handful of positive reviews praising individual tec... Read more

This contractor's review set is overwhelmingly negative, with the vast majority of reviews describing serious failures across all four dimensions. Professionalism is heavily penalized by multiple accounts of combative office staff, a technician leaving a profane voicemail, yelling at customers, and hanging up on them — offset only slightly by a handful of positive reviews praising individual technicians. Pricing scores are critically low due to repeated complaints of charging for incomplete or incorrect work, undisclosed follow-up fees, and customers feeling scammed after paying hundreds to thousands of dollars with no resolution. Project completion is the most damning dimension: numerous reviewers explicitly state that leaks were never found or fixed, incorrect diagnoses led to costly unnecessary repairs, and warranty commitments were not honored. Experience scores reflect a pattern of misdiagnosis, wrong leak locations, and failed repairs across multiple visits, with only a small number of reviews praising specific technicians like Paul P., Tim, and Augie for genuine skill. Read less