Craftsmen Plumbing Heating & Cooling

Craftsmen shows a split personality across reviews: technicians like Dave and Dan are frequently praised for skill, efficiency, and friendliness, but the business is seriously undermined by two significant pricing and transparency complaints. The most damaging review (2024) describes what the customer characterizes as price gouging of an elderly woman in distress, with a $1,532 diagnostic charge a... Read more

Craftsmen shows a split personality across reviews: technicians like Dave and Dan are frequently praised for skill, efficiency, and friendliness, but the business is seriously undermined by two significant pricing and transparency complaints. The most damaging review (2024) describes what the customer characterizes as price gouging of an elderly woman in distress, with a $1,532 diagnostic charge and a $10,000 repair quote that was later matched by competitors for less than half the price. A 2013 review similarly details hidden charges, undisclosed drive-time billing, and a hostile owner response when questioned. These two reviews heavily drag down the professionalism and pricing dimensions despite several positive reviews praising responsiveness and workmanship. Project completion scores moderately well as most jobs described were finished, though the 2024 review involved an incomplete resolution requiring a return visit. Read less