Henson’s Plumbing Service

Henson's Plumbing demonstrates strong overall performance with a WW Score of 78.2, driven primarily by consistent professionalism and solid project completion rates. The company excels in responsiveness, punctuality, and technical skill, with many customers praising technicians like Matt, Zach, Terry, and Mike for their expertise and courteous demeanor. However, pricing emerges as a notable weakne... Read more

Henson's Plumbing demonstrates strong overall performance with a WW Score of 78.2, driven primarily by consistent professionalism and solid project completion rates. The company excels in responsiveness, punctuality, and technical skill, with many customers praising technicians like Matt, Zach, Terry, and Mike for their expertise and courteous demeanor. However, pricing emerges as a notable weakness, with multiple customers reporting unexpected charges, equipment fees not disclosed upfront, and rates significantly higher than competitors. Several negative experiences involve communication breakdowns, incomplete follow-up on callbacks, and occasional quality issues requiring rework. The company shows strong recovery capability when issues are identified, though some customers report difficulty reaching management for warranty-related callbacks. Read less