A Castillo and Sons Plumbing

Castillo and Sons presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by two serious complaints: one reviewer described the plumber arriving an hour late and appearing hung over, while another documented repeated unanswered calls, avoidance of callbacks, and refusal to provide insurance information — behaviors that offset the warmth and helpf... Read more

Castillo and Sons presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by two serious complaints: one reviewer described the plumber arriving an hour late and appearing hung over, while another documented repeated unanswered calls, avoidance of callbacks, and refusal to provide insurance information — behaviors that offset the warmth and helpfulness noted in positive reviews. Project completion is the most damaging dimension: two of five reviews describe work that failed within hours of completion, required multiple return visits, and in one case was never fully resolved, including a faucet that was improperly secured with caulk rather than properly installed. Positive reviews do highlight genuine competence and responsiveness in some instances, including an emergency Sunday night call and a water heater replacement brought up to code, which keeps the experience score from bottoming out. Pricing receives a modest score as two reviewers praised affordability while one characterized a $200 charge for a five-minute inadequate patch as poor value. Read less