Scott Harrison Plumbing and Heating

Scott Harrison Plumbing shows strong technical expertise and workmanship (81.0), with many customers praising skilled technicians like Bert, Alvin, and Victor. Professionalism is moderate (72.5), with consistent punctuality and communication from office staff (Shannon, Debbie) but significant complaints about rudeness, condescension, and poor responsiveness from some staff and the owner. Project c... Read more

Scott Harrison Plumbing shows strong technical expertise and workmanship (81.0), with many customers praising skilled technicians like Bert, Alvin, and Victor. Professionalism is moderate (72.5), with consistent punctuality and communication from office staff (Shannon, Debbie) but significant complaints about rudeness, condescension, and poor responsiveness from some staff and the owner. Project completion is solid (75.5), though some multi-day jobs experienced delays and coordination issues. Pricing is the critical weakness (52.0), with pervasive complaints about excessive charges, upsells, diagnostic fees that don't apply to repairs, and quotes that jump dramatically from initial estimates. The company's reputation is heavily damaged by pricing practices that customers describe as exploitative. Read less