Southwood Plumbing & Heating

Southwood Plumbing shows strong technical competence and workmanship (82/100), with many reviews praising skilled technicians like Scott, Carlos, and Steven for efficient, quality work. However, professionalism is significantly dragged down by persistent complaints about office staff rudeness, poor communication, and non-responsiveness to callbacks—issues mentioned across multiple reviews spanni... Read more

Southwood Plumbing shows strong technical competence and workmanship (82/100), with many reviews praising skilled technicians like Scott, Carlos, and Steven for efficient, quality work. However, professionalism is significantly dragged down by persistent complaints about office staff rudeness, poor communication, and non-responsiveness to callbacks—issues mentioned across multiple reviews spanning 2013–2022. Project completion is solid (75/100) with most jobs finished properly, though some warranty follow-up failures are noted. Pricing feedback is limited (6 mentions) but includes concerns about double-billing and lack of transparency. The company excels at field-level service but struggles with administrative professionalism and customer communication. Read less