De Jager & Reilly Plumbing & Heating

DeJager & Reilly Plumbing demonstrates strong professionalism (85/100) with consistent praise for punctuality, courteous staff, and responsive communication, particularly highlighting office manager Candy. Experience scores well (88/100) with multiple reviews citing skilled diagnostics and quality workmanship across complex plumbing issues. However, project completion (76/100) is notably lower due... Read more

DeJager & Reilly Plumbing demonstrates strong professionalism (85/100) with consistent praise for punctuality, courteous staff, and responsive communication, particularly highlighting office manager Candy. Experience scores well (88/100) with multiple reviews citing skilled diagnostics and quality workmanship across complex plumbing issues. However, project completion (76/100) is notably lower due to three significant failures: incomplete thermostat installation with 10-day non-response, unresponsiveness to radiator pickup requests, and failure to return calls for estimate requests over 2-week periods. Pricing is fair (82/100) with transparent, reasonable rates mentioned frequently, though one billing dispute occurred. The company excels with established clients but shows critical gaps in follow-through and responsiveness to new or smaller jobs. Read less