Ace Furnace Co

Ace Furnace Company has an overwhelmingly negative review profile driven by persistent, repeated failures across nearly every dimension. Professionalism is severely damaged by a pattern of no-shows without notice, rude and combative receptionists, and broken promises — with only a small handful of reviewers (notably mentioning technician Jose) describing courteous and timely service. Project com... Read more

Ace Furnace Company has an overwhelmingly negative review profile driven by persistent, repeated failures across nearly every dimension. Professionalism is severely damaged by a pattern of no-shows without notice, rude and combative receptionists, and broken promises — with only a small handful of reviewers (notably mentioning technician Jose) describing courteous and timely service. Project completion is similarly poor, with multiple reviews describing abandoned jobs, repeat visits that failed to resolve the same issue, and work left in worse condition than before. Experience scores are dragged down by accounts of wrong parts ordered, unqualified technicians sent, and shoddy workmanship including improper venting and asbestos hazards — though a few reviews do describe competent individual technicians. Pricing receives a middling score because a small number of reviewers found the pricing fair or under-estimate, but these positives are offset by complaints about non-transparent billing, refusal to itemize invoices, and unexpected charges. The reviews span 2008–2024, and the most recent review (2024) is a severe professionalism complaint, suggesting problems have not improved over time. Read less